Privacy Policy

SnapRx (“SnapRx,” “we,” “us,” or “our”) is operated by Calegon LLC. This Privacy Policy explains what information the SnapRx mobile application (the “App”) collects, how we use and share it, and the choices you have.

SnapRx helps you and the people you care for keep track of medications — you photograph a prescription label, we read the details for you, and the App sends dose reminders and refill alerts. Because medication information is sensitive, we designed the App to collect as little as possible and to keep health information away from advertising entirely.

A note on health data and HIPAA.Calegon LLC is not a “covered entity” or “business associate” under the U.S. Health Insurance Portability and Accountability Act (HIPAA), and SnapRx is a consumer product, not a medical service. We are not subject to HIPAA, but we treat your medication information with a high standard of care, as described below.

1. Information We Collect

Information you provide

• Account information. When you create an account, you sign in with Sign in with Apple or Google. We receive a unique account identifier and, depending on the provider and your choices, your name and email address (Apple may provide a private relay email). We use this to create and secure your account and to sync your data across your devices.
• Profiles you create. SnapRx is built for households. You can create profiles for yourself and the people you manage medications for (for example a spouse, child, or parent). For each profile you may provide a name, a relationship label, and an optional profile photo.
• Medication information.For each medication you add — by scanning a label or entering it manually — the App stores fields such as the drug name, strength, dosage form, drug class, schedule and dose times, amount per dose, refill/supply information, the prescriber’s name, and pharmacy name and phone number.
• Dose and adherence history. When you mark a dose as taken, skipped, or snoozed, the App records the timestamp and status so it can show your history and generate an adherence report you choose to export.
• Onboarding responses.During setup you may answer a few questions (for example, who you’re managing medications for) used to personalize the App.

Prescription label photos (processed, not stored)

When you scan a label, the photo is sent securely to our backend and to our AI processing provider solely to read the text on the label and turn it into the medication fields above. We do not retain your label photos after processing, and the App does not save them to your device’s photo library or to your medication records. SnapRx displays a drawn illustration of a pill — never your photo.

Information we deliberately do not collect

To minimize sensitive data, SnapRx is designed so that the following are never stored, even when they appear on a label:

• Prescription (Rx) numbers — discarded during processing.
• Prescriber street addresses— discarded during processing (we keep the prescriber’s name only).
• Patient name, date of birth, or address from the label — we do not extract these; you tell us who a medication is for by choosing a profile.

Information collected automatically

• Device and usage data. Like most apps, we and our service providers receive basic technical information such as device type, operating system version, app version, and general interaction events needed to operate the App.
• Advertising identifier (only with your permission).If you allow tracking when prompted by Apple’s App Tracking Transparency dialog, our advertising partner may access your device’s advertising identifier (IDFA) to measure advertising. If you decline, this identifier is not used, and the App continues to work fully.
• Anonymous setup analytics. We log anonymous, aggregated events about the onboarding flow (for example, that a setup step was reached) to improve the experience. These events contain no health information and are not linked to your identity.

Information stored only on your device

• App Lock.If you enable App Lock, your PIN is stored only as a salted cryptographic hash in the device’s secure Keychain — never in plain text and never on our servers. Face ID / Touch ID is handled entirely by Apple; we never receive your biometric data.

2. How We Use Your Information

We use the information above to:

• Read prescription labels and create your medication entries;
• Schedule and deliver dose reminders, follow-ups, and refill alerts (delivered as local notifications on your device);
• Sync your medications, profiles, dose history, settings, and avatars across your signed-in devices;
• Provide the adherence history and export features;
• Operate, secure, troubleshoot, and improve the App;
• Process your subscription and free trial;
• Measure the performance of our advertising (subject to your tracking choice); and
• Comply with legal obligations and enforce our Terms.

We do not use your medication, dose, or profile information to serve you advertising, and we never share that information with advertising networks.

3. How Label Photos Are Processed

Because the “scan a label” feature is core to SnapRx, here is exactly what happens:

1. You take one or more photos of a prescription label inside the App.
2. The photos are transmitted over an encrypted connection to our backend, which forwards them to our AI vision provider (Anthropic, maker of Claude) to extract the printed text, and queries the U.S. FDA’s public openFDA drug database to enrich details such as drug class.
3. The extracted fields are returned to your device for you to review and save.
4. The photos are discarded after processing and are not retained by the App.

We send only what is needed to read the label. openFDA receives drug identifiers (such as the medication name), not your personal information.

4. How We Share Information

We do not sell your personal information, and we do not share your health or medication information with advertisers. We share information only with service providers (“sub-processors”) who help us run the App, and only as needed:

We may also disclose information if required by law, to protect rights, safety, and security, or in connection with a business transfer (such as a merger or acquisition), subject to this Policy.

5. Advertising and Tracking Choices

SnapRx is promoted through advertising. To understand which ads are effective, we use Meta’s tools and Apple’s SKAdNetwork.

• We ask for permission through Apple’s App Tracking Transparency prompt before any cross-app tracking. If you decline, no advertising identifier is used and measurement falls back to privacy-preserving, aggregated methods.
• Purchase events used for advertising are sent through our subscription provider’s server-side integration and never include your medication or health information.
• You can change your tracking choice anytime in iOS Settings → Privacy & Security → Tracking.

6. Data Retention

We retain your account and the information associated with it for as long as your account is active. Label photos are discarded after processing. Anonymous analytics events are retained in aggregate. When you delete your data or your account (see below), the associated records are deleted from our systems, including stored profile avatars.

7. Data Security

We protect your information using encryption in transit, access controls that scope each user’s data to their own account, and secure cloud infrastructure. Your App Lock PIN is stored only as a salted hash in the device Keychain. No method of transmission or storage is completely secure, but we work to protect your information using reasonable, industry-standard safeguards.

8. Your Choices and Rights

• Access and edit. You can view and edit your medications, profiles, and settings directly in the App.
• Delete your data.Settings includes a “Delete all my data” option. Deleting your account removes your synced records — medications, profiles, dose history, settings, and avatars — from our systems.
• Notifications. You control reminders through the App and iOS Settings.
• Tracking. You can allow or deny app tracking at any time in iOS Settings.

Depending on where you live, you may have additional rights to access, correct, delete, or port your personal information, or to object to or restrict certain processing. To exercise these rights, contact us using the details below. We will not discriminate against you for exercising them.

California residents (CCPA/CPRA).We do not sell or “share” (as defined for cross-context behavioral advertising) your personal information for money. You may request access to or deletion of your personal information, and you may designate an authorized agent to act on your behalf. To make a request, contact us below.

EEA/UK residents (GDPR). Where applicable, we process your information to perform our contract with you (providing the App), based on your consent (for example, tracking and certain notifications), and for our legitimate interests in operating and improving the App. You may have rights to access, rectification, erasure, restriction, portability, and objection, and to lodge a complaint with your supervisory authority.

9. Children’s Privacy

SnapRx is intended for adults (18+) who manage medications for themselves and their households. It is not directed to children, and we do not knowingly collect personal information directly from children. When an adult creates a profile to track a child’s medications, that information is provided and controlled by the adult account holder. If you believe a child has provided us information directly, contact us and we will delete it.

10. International Users

We operate in the United States, and our service providers may process and store information in the United States and other countries. If you use the App from outside the United States, you understand your information may be transferred to and processed in countries with different data-protection laws than your own.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the App after an update means you accept the revised Policy.

12. Contact Us

If you have questions or requests regarding this Privacy Policy or your information, contact:

Calegon LLC — SnapRx
Email: privacy@snaprx.app